Terms of use

GDPR & Privacy Policy

Thank you for choosing to be part of our community at Pine AI Inc. & Conifer Innovations Pvt Ltd, doing business as Crest ("Crest," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@getcrest.ai.

This privacy notice describes how we might use your information if you:

- Visit our website at https://app.getcrest.ai (“Site”)

- Engage with us in other related ways ― including any sales, marketing, or events;

and this Privacy Policy shall be applicable accordingly.

Policy coverage

This Privacy Policy describes how Crest (also referred to as “we”, “us”, or “our”) collects, uses, and shares information received from you when you visit https://www.getcrest.ai (“Site”). Our Site is primarily designed to provide information to our customers and partners, particularly with respect to our various products and services, and caters to their requirements, which are typically businesses. This Privacy Policy lays down applicable data protection rights of the visitors of the Site and their right to object to processing their information.

In order to use our Site, you authorize Crest to transfer your personal information, as provided by you, across national borders and to other countries where Crest and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries, where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.

Information collected through the Site

2.1 When you visit our Site or contact us to know more information about our products and services, Crest collects information that identifies you or which is associated with your device or browser.

Contact Details:

  • Name
  • Email address
  • Company name
  • Phone number
  • Country

Purpose of Contact Details:

  • To respond to your queries when you contact us
  • To provide more information on our products and services when you contact us
  • Send marketing emails

Device/Browser Information:

  • Browser type version and language;
  • Operating system;
  • Referrer URL;

Purpose of Device/Browser Information:

  • To determine the locality of a user in order to set the right language for the user.
  • To provide a smooth experience while accessing our Site.
  • We do not collect the whole IP but a part of it that is directly related to the user for a better user experience.

Information Purpose

  • Crest’s URL’s that are accessed; and
  • Internet protocol (IP) address.

2.2 We automatically collect log and usage data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Site and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

2.3 In addition to the above, we may collect details in relation to usernames, passwords, and other authentication data.

2.4 We may send marketing emails to you. Emails received from Crest may include a technology (called a web beacon (elaborated below)) that informs Crest whether you received or opened the email or clicked a link in the email. If you would like to discontinue receiving marketing emails from us, you may update your email preferences by using the “unsubscribe” link found in emails. Web beacons (or “tags”) are bits of programming code included in web pages, emails and ads that notify Crest (or the companies that help us to run our business) when those web pages, emails or ads have been viewed or clicked. Embedded scripts are bits of programming code included within some of our web pages that measure how you use those web pages, such as which links you click. We use this information to improve our websites. You may be able to turn off scripting functionality, such as JavaScript, within your browser (please refer to your browser's help function). Note that if you disable scripting functionality, some Crest websites may not function properly.

2.5 All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

2.6 You shall not provide us with any private data, including information set out in historical sales data, and we agree that in the event that you provide us with any private data, you shall be liable for the collection of the relevant consent from the data subject and we shall not be liable for the same.

2.7 If you supply us with personal data about other people (for example if you are a representative from an employer client providing information about the employees), you represent that you have the authority to provide this information on their behalf and you should direct them to this privacy notice. In these instances, you further represent that the individuals to whom this information relates have been informed of and understand the reason(s) for obtaining the information and the manner in which this information will be used and disclosed, and have consented to such use and disclosure.

2.8 We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Chargebee and Stripe. You may find their privacy notice link(s) here:  https://www.chargebee.com/privacy/ and https://stripe.com/en-in/privacy.