Thank you for choosing to be part of our community at Pine AI Inc. & Conifer Innovations Pvt Ltd, doing business as Crest ("Crest," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at firstname.lastname@example.org.
This privacy notice describes how we might use your information if you:
- Visit our website at https://app.getcrest.ai (“Site”)
- Engage with us in other related ways ― including any sales, marketing, or events;
In order to use our Site, you authorize Crest to transfer your personal information, as provided by you, across national borders and to other countries where Crest and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries, where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.
2.1 When you visit our Site or contact us to know more information about our products and services, Crest collects information that identifies you or which is associated with your device or browser.
Purpose of Contact Details:
Purpose of Device/Browser Information:
2.2 We automatically collect log and usage data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Site and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
2.3 In addition to the above, we may collect details in relation to usernames, passwords, and other authentication data.
2.5 All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2.6 You shall not provide us with any private data, including information set out in historical sales data, and we agree that in the event that you provide us with any private data, you shall be liable for the collection of the relevant consent from the data subject and we shall not be liable for the same.
2.7 If you supply us with personal data about other people (for example if you are a representative from an employer client providing information about the employees), you represent that you have the authority to provide this information on their behalf and you should direct them to this privacy notice. In these instances, you further represent that the individuals to whom this information relates have been informed of and understand the reason(s) for obtaining the information and the manner in which this information will be used and disclosed, and have consented to such use and disclosure.
2.8 We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Chargebee and Stripe. You may find their privacy notice link(s) here: https://www.chargebee.com/privacy/ and https://stripe.com/en-in/privacy.
2.9 Our Site uses Google Analytics, a web analysis service of Google, Inc. Google Analytics employs cookies that are stored on your computer in order to facilitate an analysis of your use of the Website. The information generated by these cookies, such as time, place and frequency of your visits to our Website, including your IP address, is transmitted to Google’s location in the US and stored there.
3.1 We use the information we collect or receive:
(i) To facilitate account creation and login process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
(ii) To post testimonials. We post testimonials on our Site that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at email@example.com and be sure to include your name, testimonial location, and contact information.
(iii) To Request feedback. We may use your information to request feedback and to contact you about your use of our Site.
(iv) To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
(v) To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
(vi) To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
(vii) To protect our Services. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
(viii) To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
(ix) To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
(x) Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
(xi) Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
(xii) To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
(xiii) To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
(xiv) To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
(xv) Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
(xvi) For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.
A cookie is a text file containing an identification number which, when the Site is used, is transmitted to the user’s computer together with the other data actually requested and stored there. The file is kept there for later access and serves to authenticate the user. Since cookies are simple files and not executable programs, they do not pose any danger to the computer. You can choose to disable cookies, it may limit your use of certain features or functions on our website or service.
5.1 Sharing with Crest’s Affiliates and Group Companies - Crest will share your personal information within its affiliates and group of companies for the purpose identified above. If you are using an email address that is associated with a business domain (e.g., firstname.lastname@example.org) to access the Site, we may provide your personal information to that business.
5.2 Sharing with Service Providers - Crest will share your personal information with companies that help us run our business by processing personal information on behalf of Crest for the purposes identified above. Such companies include Azure and Google Analytics.
5.3 Sharing with Government, Law Enforcement Agencies or Regulatory Bodies - Crest will share your personal information with applicable government, legal agencies or regulatory bodies in order to comply with applicable laws and investigations or to respond to a court order, judicial or other government subpoena.
5.4 Sharing with acquiror or merger entity - Crest may transfer information, including any personal information, to a successor entity in connection with a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change. If Crest is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5.5 Other Information Sharing - Crest may share your personal information with your consent or if it believes that it will protect Crest, you or any other person or third party or to enforce any legal rights.
The security of your information is important to us. Crest has implemented reasonable security measures to protect the information in our care, both during transmission and once it is received. This includes but is not limited to the use of firewalls and encryption. No method of transmission over the internet or method of electronic storage is 100% secure; therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8.1 Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.
8.2 We usually keep your information for as long as required to:
• to respond to any questions or complaints;
• to show that we treated you fairly;
• to demonstrate compliance with our regulatory obligations; and/or
• to maintain records according to rules that apply to us.
8.3 We will also keep your information for as long as it is needed for legal, regulatory or technical reasons (such as where data has to be held in relation to historic insurance claims). We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes. To the extent your current or potential employer has instructed us to process your personal data on their behalf, we will retain data in accordance with their instructions.
9.1 If you would at any time like to review or change the information in your account or terminate your account, you can:
9.3 Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may contact us using the contact information provided.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at email@example.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
If you have questions or comments about this notice, you may email us at firstname.lastname@example.org.