Website Privacy Policy

 

Last Updated on 9th August 2022.

 

Thank you for choosing to be part of our community at Pine AI Inc. & Conifer Innovations Pvt Ltd,

doing business as Crest ("Crest," "we," "us," or "our"). We are committed to protecting your personal

information and your right to privacy. If you have any questions or concerns about this privacy notice

or our practices with regard to your personal information, please contact us at support@getcrest.ai.

 

This privacy notice describes how we might use your information if you:

- Visit our website at https://app.getcrest.ai (“Site”)

- Engage with us in other related ways ― including any sales, marketing, or events;

and this Privacy Policy shall be applicable accordingly.

 

  1. Policy coverage
    This Privacy Policy describes how Crest (also referred to as “we”, “us”, or “our”) collects, uses, and shares information received from you when you visit https://www.getcrest.ai (“Site”). Our Site is primarily designed to provide information to our customers and partners, particularly with respect to our various products and services, and caters to their requirements, which are typically businesses. This Privacy Policy lays down applicable data protection rights of the visitors of the Site and their right to object to processing their information.
    In order to use our Site, you authorize Crest to transfer your personal information, as provided by you, across national borders and to other countries where Crest and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries, where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.
     

  2. Information collected through the Site
    2.1 
    When you visit our Site or contact us to know more information about our products and

services, Crest collects information that identifies you or which is associated with your device

or browser.
 

Contact Details:

• Name

• E-mail address

• Company name

• Phone number

• Country

Purpose of Contact Details:

• To respond to your queries when you contact us

• To provide more information on our products and services when you contact us

• Send marketing emails.


Device/Browser Information

• Browser type version and language;

• Operating system;

• Referrer URL;

Purpose of Device/Browser Information:

• To determine the locality of a user in order to set the right language

for the user.

• To provide a smooth experience while accessing our Site.

• We do not collect the whole IP but a part of it that is directly

related to the user for a better user experience.

 

Information Purpose

• Crest’s URL’s that are accessed; and

• Internet protocol (IP) address.


2.2 We automatically collect log and usage data. Log and usage data is service-related, diagnostic,

usage and performance information our servers automatically collect when you access or use our

Site and which we record in log files. Depending on how you interact with us, this log data may

include your IP address, device information, browser type and settings and information about

your activity in the Site (such as the date/time stamps associated with your usage, pages and files

viewed, searches and other actions you take such as which features you use), device event

information (such as system activity, error reports (sometimes called 'crash dumps') and hardware

settings).

2.3 In addition to the above, we may collect details in relation to usernames, passwords, and other

authentication data.

2.4 We may send marketing emails to you. Emails received from Crest may include a technology

(called a web beacon (elaborated below)) that informs Crest whether you received or opened

the email or clicked a link in the email. If you would like to discontinue receiving marketing

emails from us, you may update your email preferences by using the “unsubscribe” link found

in emails. Web beacons (or “tags”) are bits of programming code included in web pages, emails and ads

that notify Crest (or the companies that help us to run our business) when those web pages,

emails or ads have been viewed or clicked. Embedded scripts are bits of programming code

included within some of our web pages that measure how you use those web pages, such as

which links you click. We use this information to improve our websites. You may be able to

turn off scripting functionality, such as JavaScript, within your browser (please refer to your

browser's help function). Note that if you disable scripting functionality, some Crest websites

may not function properly.

2.5 All personal information that you provide to us must be true, complete and accurate, and you

must notify us of any changes to such personal information.
 

2.6 You shall not provide us with any private data, including information set out in historical sales

data, and we agree that in the event that you provide us with any private data, you shall be liable

for the collection of the relevant consent from the data subject and we shall not be liable for the

same.


2.7 If you supply us with personal data about other people (for example if you are a representative

from an employer client providing information about the employees), you represent that you have

the authority to provide this information on their behalf and you should direct them to this privacy

notice. In these instances, you further represent that the individuals to whom this information

relates have been informed of and understand the reason(s) for obtaining the information and the

manner in which this information will be used and disclosed, and have consented to such use and

disclosure.


2.8 We may collect data necessary to process your payment if you make purchases, such as your

payment instrument number (such as a credit card number), and the security code associated

with your payment instrument. All payment data is stored by Chargebee and Stripe. You may

find their privacy notice link(s) here: https://www.chargebee.com/privacy/ and

https://stripe.com/en-in/privacy.


2.9 Our Site uses Google Analytics, a web analysis service of Google, Inc. Google Analytics employs

cookies that are stored on your computer in order to facilitate an analysis of your use of the

Website. The information generated by these cookies, such as time, place and frequency of

your visits to our Website, including your IP address, is transmitted to Google’s location in the

US and stored there.

   3. Use of information collected by Crest and the legal basis for these uses


3.1 We use the information we collect or receive:
 

(i) To facilitate account creation and login process. If you choose to link your account

with us to a third-party account (such as your Google or Facebook account), we use the

information you allowed us to collect from those third parties to facilitate account

creation and logon process for the performance of the contract.
 

(ii) To post testimonials. We post testimonials on our Site that may contain personal

information. Prior to posting a testimonial, we will obtain your consent to use your name

and the content of the testimonial. If you wish to update, or delete your testimonial,

please contact us at support@getcrest.ai and be sure to include your name, testimonial

location, and contact information.
 

(iii) To Request feedback. We may use your information to request feedback and to contact

you about your use of our Site.
 

(iv) To enable user-to-user communications. We may use your information in order to

enable user-to-user communications with each user's consent.
 

(v) To manage user accounts. We may use your information for the purposes of managing

our account and keeping it in working order.
 

(vi) To send administrative information to you. We may use your personal information to

send you product, service and new feature information and/or information about changes

to our terms, conditions, and policies.
 

(vii) To protect our Services. We may use your information as part of our efforts to keep our

Site safe and secure (for example, for fraud monitoring and prevention).
 

(viii) To enforce our terms, conditions and policies for business purposes, to comply with

legal and regulatory requirements or in connection with our contract.
 

(ix) To respond to legal requests and prevent harm. If we receive a subpoena or other

legal request, we may need to inspect the data we hold to determine how to respond.
 

(x) Fulfill and manage your orders. We may use your information to fulfill and manage

your orders, payments, returns, and exchanges made through the Website.
 

(xi) Administer prize draws and competitions. We may use your information to administer

prize draws and competitions when you elect to participate in our competitions.
 

(xii) To deliver and facilitate delivery of services to the user. We may use your information

to provide you with the requested service.
 

(xiii) To respond to user inquiries/offer support to users. We may use your information to

respond to your inquiries and solve any potential issues you might have with the use of

our Services.
 

(xiv) To send you marketing and promotional communications. We and/or our third-party

marketing partners may use the personal information you send to us for our marketing

purposes, if this is in accordance with your marketing preferences. For example, when

expressing an interest in obtaining information about us or our Website, subscribing to

marketing or otherwise contacting us, we will collect personal information from you.

You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR

PRIVACY RIGHTS?" below).
 

(xv) Deliver targeted advertising to you. We may use your information to develop and

display personalized content and advertising (and work with third parties who do so)

tailored to your interests and/or location and to measure its effectiveness.
 

(xvi) For other business purposes. We may use your information for other business

purposes, such as data analysis, identifying usage trends, determining the effectiveness

of our promotional campaigns and to evaluate and improve our Site, products, marketing

and your experience. We may use and store this information in aggregated and

anonymized form so that it is not associated with individual end users and does not

include personal information.
 

3.2 Consent - Where required, you give Crest your consent to place cookies and use similar

technologies on our Site, and in email communications, in accordance with our Cookie Policy.
 

   4. Cookies

A cookie is a text file containing an identification number which, when the Site is used, is

transmitted to the user’s computer together with the other data actually requested and stored

there. The file is kept there for later access and serves to authenticate the user. Since cookies

are simple files and not executable programs, they do not pose any danger to the computer.

You can choose to disable cookies, it may limit your use of certain features or functions on our

website or service.
 

   5. Sharing of personal information
 

5.1 Sharing with Crest’s Affiliates and Group Companies - Crest will share your personal

information within its affiliates and group of companies for the purpose identified above.

If you are using an email address that is associated with a business domain (e.g.,

yourname@businessname.com) to access the Site, we may provide your personal

information to that business.
 

5.2 Sharing with Service Providers - Crest will share your personal information with

companies that help us run our business by processing personal information on behalf

of Crest for the purposes identified above. Such companies include Azure and Google

Analytics.
 

5.3 Sharing with Government, Law Enforcement Agencies or Regulatory Bodies - Crest will

share your personal information with applicable government, legal agencies or

regulatory bodies in order to comply with applicable laws and investigations or to

respond to a court order, judicial or other government subpoena.
 

5.4 Sharing with acquiror or merger entity - Crest may transfer information, including any

personal information, to a successor entity in connection with a corporate merger,

consolidation, sale of assets, bankruptcy, or other corporate change. If Crest is involved

in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via

email and/or a prominent notice on our Site of any change in ownership or uses of your

personal information, as well as any choices you may have regarding your personal

information.
 

5.5 Other Information Sharing - Crest may share your personal information with your

consent or if it believes that it will protect Crest, you or any other person or third party

or to enforce any legal rights.
 

   6. Links to third-party websites, applications and services

The Site provides links to third-party websites, applications, including social media pages,

integrated social media tools or “plug-ins,” such as social networking tools. We do not own or

have any control over the privacy practices of these third parties, and they are not covered by

this Privacy Policy. If you decide to use any of the links available on the Site, you should

review their privacy notices to learn about their data practices. If you use these tools to share

personal information or you otherwise interact with these features, those companies may collect

information about you and may use and share such information in accordance with your

account settings, including by sharing such information with us and the general public.
 

   7. Security of personal information

The security of your information is important to us. Crest has implemented reasonable security

measures to protect the information in our care, both during transmission and once it is

received. This includes but is not limited to the use of firewalls and encryption. No method of

transmission over the internet or method of electronic storage is 100% secure; therefore, while

we strive to use commercially acceptable means to protect your information, we cannot

guarantee absolute security.
 

   8. Storage duration

8.1 Our retention periods for personal data are based on business needs and legal requirements.

We retain personal data for as long as is necessary for the processing purpose(s) for which the

information was collected, and any other permissible, related purpose.
 

8.2 We usually keep your information for as long as required to:

• to respond to any questions or complaints;

• to show that we treated you fairly;

• to demonstrate compliance with our regulatory obligations; and/or

• to maintain records according to rules that apply to us.
 

8.3 We will also keep your information for as long as it is needed for legal, regulatory or technical

reasons (such as where data has to be held in relation to historic insurance claims). We may

also keep it for research or statistical purposes. If we do, we will make sure that your privacy

is protected and only use it for those purposes. To the extent your current or potential employer

has instructed us to process your personal data on their behalf, we will retain data in accordance

with their instructions.
 

   9. Accessing your information
 

9.1 If you would at any time like to review or change the information in your account or terminate

your account, you can:

􀀀 Contact us using the contact information provided.

􀀀 Log in to your account settings and update your user account.
 

9.2 Upon your request to terminate your account, we will deactivate or delete your account and

information from our active databases. However, we may retain some information in our files

to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of

Use and/or comply with applicable legal requirements.
 

9.3 Opting out of email marketing: You can unsubscribe from our marketing email list at any time

by clicking on the unsubscribe link in the emails that we send or by contacting us using the

details provided below. You will then be removed from the marketing email list — however,

we may still communicate with you, for example to send you service-related emails that are

necessary for the administration and use of your account, to respond to service requests, or for

other non-marketing purposes. To otherwise opt-out, you may contact us using the contact

information provided.
 

   10. Information relating to children

We do not knowingly solicit data from or market to children under 18 years of age. By using

the Website, you represent that you are at least 18 or that you are the parent or guardian of such

a minor and consent to such minor dependent’s use of the Website. If we learn that personal

information from users less than 18 years of age has been collected, we will deactivate the

account and take reasonable measures to promptly delete such data from our records. If you

become aware of any data we may have collected from children under age 18, please contact

us at support@getcrest.ai.
 

   11. Controls for Do Not Track feature

Most web browsers and some mobile operating systems and mobile applications include

a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy

preference not to have data about your online browsing activities monitored and collected.

At this stage no uniform technology standard for recognizing and implementing DNT

signals has been finalized. As such, we do not currently respond to DNT browser signals

or any other mechanism that automatically communicates your choice not to be tracked

online. If a standard for online tracking is adopted that we must follow in the future, we

will inform you about that practice in a revised version of this privacy notice.
 

   12. Changes to this Privacy Policy

This Privacy Policy is subject to change from time to time. We encourage you to periodically

review this page for the latest information on our privacy practices.
 

   13. Contact information

If you have questions or comments about this notice, you may email us at support@getcrest.ai.